List of Articles and Presentations by peter R. Hybert

Selected Publications

• “HPT, ISD—The Challenge of Clear Boundaries in an Evolving Discipline”
  Performance Improvement (February 2003)

• “Designing for the ISD Life Cycle” (co-author)
  Performance Improvement (August 2002)

• “Give Customers What They Meant to Ask For: Designing Training Systems at Three Levels”
  Performance Improvement (October 2001)

• “Choosing Training Delivery Media”
  Performance Improvement (May/June 2000)

• “Performance Modeling for lean-ISD” (co-author)
  CISPI Performance (June 2000)

• “Performance Modeling for lean-ISD” (co-author)
  MISPI Technologist (January 1998)

• “Training Strategies for Small Target Audiences”
  CISPI Website at www.cispi.com (Authored in 1996)

• “Five Ways to Improve the Contracting Process”
  Quality Progress (February 1996)

• “Beyond the Buzzwords—TQM, HPT, and Shareholder Value” (co-author)
  Performance & Instruction (February 1995)

• “Action Learning and Simulation”
  Pursuing Performance (Spring 1995)

• “Belabored Relations: Simulating Management/Labor Interactions”
  Pursuing Performance (Winter 1994)

• “Around the Product Life Cycle in Eight (Not Eighty) Days: Simulating Product Management Skills”
  Pursuing Performance (Fall 1994)

• “Managing the Interaction of People with Your Product”
  Quality Progress (July 1994)

• “Sim City, Sim Earth, and Now, from SWI . . . Simulations for Corporate Training”
  Pursuing Performance (Summer 1994)

• “Managing Risk in the Team Environment”
  Pursuing Performance (Fall 1994)

• “Continuous Improvement and Training” (co-author)
  Tool and Manufacturing Engineers Handbook (1993)

• “Tips for Human Performance Support of New Products”
  Pursuing Performance (Spring 1991)

Additional Articles

• “The Return on Your PACT Investment”

• “Areas of Performance”

• “Performance Modeling for lean-ISD”

• “CISPI Cracker-barrel: PACT Processes on the Road – Tool”

• “Systems that Help People Get Work Done”

• “Simulations for Corporate Training”

• “Time to Performance: Implementing a Performance-based Qualification System”

• “Project Profile: Competitive Learning Curve Cycle Time”

• “Project Profile: Simultaneously Redesigning Call Center Processes and Training”

• “Project Profile: Designing and Implementing a Performance-based Curriculum Architecture for Retail Managers”

• Call Center Training and Knowledge Management Support Series

• Three Levels of Training/KMS Design Series (expansion of “Give the Customer What They Meant to Ask For” into a five article series)
  

Presentations

• The Nature of the Work--What to Look for When Analyzing a Job or Role
  ISPI ISD Conference, September 2004

• Streamlining the Support that Enables Performance
  ISPI ISD Conference, September 2004

• Determining the Value of a Performance Opportunity
  ISPI International Conference, April 2003

• Give the Customer What They Meant to Ask For—Designing Training (and KMS) at Three Levels
  ISPI International Conference, September 2002

• Performance-Based Knowledge Management Systems
  ISPI International Conference, April 2002

• Designing Performance-Based Simulations for a Call Center Environment
  ISPI International Conference, April 2002

• Build the Business Case Before Building the Project
  Chicago Chapter of ISPI Miniconference, March 2001; ISPI International Conference, April 2001; Wisconsin ISPI Chapter, May 2001

• Web-based Call Center Simulation
  ISPI International Conference, April 2001

• Performance-based Qualification—It Only Counts if You Can Do the Job
  ISPI International Conference 99 Seconds Session, April 2001

• Modeling the Performance Support System
  CISPI Cracker-barrel, 2000

• Just Do It—Performance-based Qualification
  Workplace Learning Conference, 2000; Michigan ISPI Chapter, April 2000; ISPI International Conference, April 2000

• Time to Performance: Implementing a Performance-based Qualification System
  CISPI Chapter Meeting, 1999; ISPI International Conference (Business/Industry Group Session), 1999

• Time to Performance: Implementing a Performance-based Qualification System
  ASTD Techknowledge Conference, 1999

• Determining the Value of a Training Opportunity (lead presenter)
  ISPI International Conference, 1998

• Performance Modeling and Knowledge/Skill Analysis and lean-ISD (co-presenter)
  ISPI International Conference, 1998

• lean-ISD (co-presenter)
  Lakewood’s Training ’98 Conference, February 1998

• Using Activity-based Costing to Manage the Training Function (lead presenter)
  ISPI International Conference, 1995

• Partnering with Your Clients to Build a Better Case (lead presenter)
  CISPI Winter Workshops, 1995

• PACT Process for Performance-based Curriculum Architecture Design (CAD) (co-presenter)
  ISPI International Conference, 1994 and encore in 1995

• Applying Quality Tools to Human Performance Improvement (lead-presenter)
  ISPI International Conference, 1993

• Beyond the Buzzwords—TQM, HPT, and Shareholder Value
  CISPI June Meeting, 1993

• Case Study: Designing an Integrated Human Performance System
  ISPI International Conference, 1993

• Integrating Human Performance Support Systems Planning for New Products, Services, and Tools
  Chicago ISPI Chapter, 1991 (plus encore); ISPI International Conference, 1992

• Case Study: Cross-Functional Team Simulation (lead presenter)
  ISPI International Conference, 1990