Things to Read
Over the years we have been writing about lessons learned and ideas for clients, fellow practitioners, or just people interested in business, human performance, and learning (which should include any business manager).
We invite you to browse our library and download at will. (Most items are available at no charge.)
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| Title | Keywords | Published |
|---|---|---|
| Systems That Help People Get Work Done | Performance Support, Instructional Design, Workflow | by Pete Hybert, 1995 |
| Aligning Multiple Human Resource-Related Initiatives | Work process, Competency, Capability, Skills | by Pete Hybert, 1999 |
| Give Customers What They Meant to Ask For: Designing Training Systems at Three Levels | Training, Instructional Design | by Pete Hybert, Performance Improvement, ISPI, October 2001 |
| Performance-based Training is (a Little) Harder to Do | Training, Knowledge Management | by Pete Hybert, Pursuing Performance (CADDI Newsletter) 2001 |
| Choosing Training Delivery Media | Training, Instructional Design | by Pete Hybert, Performance Improvement, ISPI, May/June 2000 |
| Why Performers Need to Know Why | Training, Instructional Design, Performance-based Training | by Pete Hybert, Extended version of article published in Building Capability (PRH Consulting Newsletter) v1no01 March 2005 |
| Are We Having Fun Yet? | Simulation, Interactivity, Instructional Design | by Pete Hybert, Extended version of article published in Building Capability (PRH Consulting Newsletter) v2no01 January 2006 |
| Transferring Know-How Using a Methodology | Methodology, Work Process, Capability, Performance Analysis | by Pete Hybert, Extended version of article published in Building Capability (PRH Consulting Newsletter) v2no02 April 2006 |
| It Only Counts if You can do the Job! | Qualification, Certification, Performance Test | Co-Authored by Pete Hybert and Kelly Smith, Pursuing Performance (CADDI Newsletter) 1999 |
| Project Profile: Developing a Qualification Catalog for an Engineering Organization | Qualification, Competency, Capability, Project Profile | by Pete Hybert, Updated version of an article published in Pursuing Performance (CADDI Newsletter) 1999 |
| Project Profile: Developing a Computer-based Call Simulator System and Training or "High-Five Me, I Sold Voicemail!" | Simulation, Instructional Design, eLearning, Project Profile | By Pete Hybert, PRH Consulting whitepaper, 2001 |
| Simulation for Corporate Training | Simulation, Instructional Design | By Pete Hybert, Updated version of an article published in Pursuing Performance, 1995 |
| Testing Strategies: Why and how you should use performance testing in place of knowledge testing where possible | Performance Testing, Performance-based Training | By Pete Hybert, Volume 3 of Improving Workplace Performance: Measurement and Evaluation, ISPI/Pfeiffer, December 2009, ISBN: 978-0-470-52543-2 |
| Choosing Training Delivery Media Link to individual article. Complete book may be available in a library. | Instructional Design, Training | By Pete Hybert, Included in Instructional Systems Design Revisited, ISPI, 2003, ISBN 1-890289-14-0 |
| Give Customers What They Meant to Ask For: Designing Training Systems at Three Levels Link to individual article. Complete book may be available in a library. | Instructional Design, Training | By Pete Hybert, Included in Instructional Systems Design Revisited, ISPI, 2003, ISBN 1-890289-14-0 |
| Five Ways to Improve the Contracting Process | Process Improvement, Customer Contracting | By Pete Hybert, Published in Quality Progress in February 1995 and included in The Quality Yearbook, 1997, ISBN 0070244561 |
| HPT, ISD--The Challenge of Clear Boundaries in an Evolving Discipline | Human Performance Technology, Instructional Design | By Pete Hybert, Published in Performance and Instruction, October 2001 |
| Training Strategies for Small Target Audiences | Instructional Design, Capability | By Pete Hybert, Published by Chicago ISPI (Link no longer active) |
| Beyond the Buzzwords—TQM, HPT, and Shareholder Value | Human Performance Technology, Quality, Business | Co-authored by Pete Hybert and Dreama Perry, Published in Performance and Instruction, February 1995 |
| Managing the Interaction of People with Your Product | Methodology, Training, Instructional Design, Capability | Published in Quality Progress, July 1994 |
| Competitive Learning Curve Cycle Time | Qualification, Performance, Capability | Updated version of an article co-authored by Pete Hybert and Kelly Smith published in the CADDI Newsletter Pursuing Performance, 1998 |
| Simultaneously Redesigning Call Center Processes and Training | Process Improvement, Simulation, Training, eLearning | By Pete Hybert, PRH Consulting whitepaper, 2002 |
| Designing and Implementing a Performance-based Curriculum Architecture for Retail Managers | Curriculum Architecture, Instructional Design, Project Profile | By Pete Hybert, PRH Consulting whitepaper, 2002 |
| Cracking the Tax(onomy) Code | Knowledge Management, Content Architecture, Project Profile | By Pete Hybert, PRH Consulting Newsletter Building Capability, February 2005 |
| Designing a Performance Measurement System | Performance Measurement, Performance Improvement, Project Profile | By Pete Hybert, PRH Consulting Newsletter Building Capability, January 2006 |
| Capturing and Transferring a Methodology | Methodology, Performance Analysis, Instructional Design, Simulation | By Pete Hybert, PRH Consulting Newsletter Building Capability, April 2006 |
| Title | Description | Presented |
|---|---|---|
| Learn to Do: Using an Upside Down Instructional Model | Organizing training (eLearning and traditional around performance first. Faster and better for learners and the organization. | Chicago eLearning Showcase (08/14/2018) |
| Learn to Do: Inverting the Instructional Model | Organizing training (eLearning and traditional around performance first. Faster and better for learners and the organization. | ISPI International Conference (04/08/2018) |
| Shortcut for Learning HTML5 | Quick start tips to build basic web sites for performance support. | Chicago eLearning/Technology Conference (8/15/2014) |
| Tips for Legal and Effective Graphics in eLearning | Legal do's and don'ts for using graphics from the web in commercial/internal training programs. | Chicago eLearning/Technology Conference (8/05/2014) |
| Accelerate the 'Performance & Learning Curve': Using Development Paths for Key Roles | Why to use development paths to manage capability and to reduce the cycle time to progress from entry-level to capable performer. | Presented at CISPI Skill-Building meeting, November 5, 2012 |
| Test What Matters | Describes the importance of testing performance (instead of supporting knowledge and skills). Reviews test approaches and strategies and their relative strengths and weaknesses. | Presented at THE Performance Improvement Conference, ISPI, April 13, 2011 and at The ASTD International Conference, May 25, 2011 |
| Web-Based Collaboration: Teamwork via the Web Comparison Chart (Has not been updated so the information is likely out-of-date, however, we think it is a decent example of how to structure a task-focused tool.) | Review of web-based tools for collaboration. Included comprehensive comparison chart of approximately 20 tools. | Co-presented by Pete Hybert and Dottie Soelke on-line as a webinar via ISPI's Skillcast series, September 15, 2010. It was also presented at the 2010 ISPI International Conference (4/21) as a "Chat and Chew" session. |
| Beyond Competencies: Managing Employee and Organization Capability | Provides an overview of how capability can and should be managed. Describes how various strategies for managing capability used by multiple departments can be integrated across an organization. | Presented at the 2008 ISPI International Conference (4/6) |
| Verifying Capability to Perform—Designing and Developing Performance Tests | Describes and provides examples of performance testing. Provides considerations for designing performance tests. | Presented at the 2008 ISPI International Conference (4/7) |
| Test Strategies−Verifying Capability to Perform | Discusses when and how to test performance as opposed to knowledge and key principles of designing and developing tests to verify capability to perform. | Presented at the 2007 ISPI International Conference (5/3) |
| Ensuring Compliance, Building Capability | Discusses strategies for assessing employee capability that are effective and meet regulatory requirements (in a medical device environment). | Co-presented by Pete Hybert and Craig Burton at the 2007 ISPI International Conference (San Francisco, 5/2) |
| Qualifying Employees in a Regulated Environment—A System for Developing and Assessing Performance | Describes rational and design considerations for building a performance-based qualification system. Applies to any environment but this presentation was targeted for regulated businesses. | Co-presented by Pete Hybert and Dottie Soelke at the CISPI Conference Preview (4/12) and at the 2007 ISPI International Conference (San Francisco, 05/02/07) |
| Beyond Competencies—Managing Human Capability | Describes "capability" and the advantages/disadvantages of current methods for managing it in an organization. Provides a model for integrating various company activities (hiring, training, managing) around defined capabilities. | Presented at the 2006 ISPI International Conference (Dallas, 04/10/06) |
| Give the Customer What They Meant to Ask For−Designing Training at Three Levels | Describes considerations for designing training at the macro (curriculum), component (course), and micro (instructional activity, user interface) levels. | Presented at the ISPI ISD Conference (Chicago, 09/02) |
| ROI—Determining the Value of a Performance Solution | Describes a model for determining cost and return based on the performance cycle(s) being affected. | Co-presented by Pete Hybert and Dottie Soelke at the 2005 ISPI International Conference (Vancouver, 04/13/05) |
| Streamlining the Support that Enables Performance | Describes a performance support system architecture. Describes design considerations for addressing performance and organizational needs. | Presented at the 2004 ISPI ISD Conference (Chicago, 10/1/04) |
| Performance-Based Knowledge Management Systems | Describes what knowledge management systems are (and can be). Describes key considerations when analyzing the performance and environment in order to design a knowledge management system. | Presented at the 2003 ISPI International Conference (Boston, 4/14/03) |
| Learning by Doing−Using Simulations to Improve Performance | Describe how simulated performance can be used in training. Describe how to analyze performance for the key elements needed to design an effective simulation. | Presented at the 2003 ISPI International Conference (Boston, 4/15/03) |
| How Knowledge Management Can Reduce Variability in Human Performance | Identifies the impacts and causes of variability in human performance and how to use knowledge management (and other human performance support tools) to reduce this variability. | Presented at the Chicago Section of ASQ meeting (4/9/03) |
| Associations | |
|---|---|
| ISPI: International Society for Performance Improvement | |
| ASQ | |
| ATD Association for Talent Development | |
| Performance Testing Council |
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All rights reserved. ©2017 PRH Consulting, Inc.